ITIL Foundation Exam Study Guide

Posted at 2009. 11. 30. 04:37 // in NOTES : 메모/IT Certification : IT자격 // by Kim, Youngjin
Table of Contents


1. General Overview
2. Configuration Management
3. Service Desk
4. Incident Management
5. Problem Management
6. Change Management
7. Release Management
8. Availability Management
9. IT Service Continuity Management
10. Capacity Management
11. IT Financial Management
12. Service Level Management